Shipping Policy

Effective Date: 08/01/2025

PRE-SALE DISCLAIMER: 

Pre-sale timing: HairBlock is in production. Orders placed during pre-sale are estimated to ship within 4–6 weeks of the pre-sale start date. This is an estimate and may change due to production or carrier timelines.

Payment: Your payment method is charged at checkout to reserve inventory.

Partial shipments: If your order includes in-stock and pre-sale items, we may ship separately at our discretion.

Order changes: Need to update your address or cancel before shipment? Email support@thebrandismia.com with your order number. 

Updates: We’ll email production + shipping updates. Please whitelist support@thebrandismia.com so you don’t miss them.

SHIPPING POLICY:

We’re excited to get your product(s) to you as quickly as possible.

Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow up to 24–48 hours for tracking updates to appear after your order ships.

Shipping Rates & Delivery Times:

Shipping options and rates are calculated at checkout based on your location and selected shipping speed.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (available at checkout, if offered)

Please note: delivery times are estimates and may vary based on carrier delays, weather, or high-volume periods.

Where We Ship:

Currently, we ship within the United States. We’re working on expanding internationally — stay tuned!

Shipping Issues:

If your order shows as delivered but you haven’t received it, please reach out to the carrier first (sometimes they mark packages as delivered early). If you still need help after contacting the carrier, email us at support@thebrandismia.com — we’ve got your back.

Address Errors:

Please double-check your shipping address before completing your order.
We’re not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake right after ordering, email us ASAP at support@thebrandismia.com and we’ll do our best to help before your order ships.